Business Tech News Klarna Reverses On AI, Says Customers Like Talking To People

News Source : Forbes
News Summary
- Klarna, the Swedish fintech firm, initially replaced much of its customer service staff with AI chatbots
- Due to declining service quality and customer dissatisfaction, the company is now rehiring human agents
- CEO Sebastian Siemiatkowski acknowledged that overemphasis on cost-cutting led to poorer service
Photographer Jaimi Joy/Bloomberg 2025 Bloomberg Finance LPHere are five things in business tech news that happened this week in business tech news and how they affect your business. Did you mis [+7090 chars]