Business Tech News Klarna Reverses On AI, Says Customers Like Talking To People

Image for article Business Tech News Klarna Reverses On AI, Says Customers Like Talking To People
News Source : Forbes

News Summary

  • Klarna, the Swedish fintech firm, initially replaced much of its customer service staff with AI chatbots
  • Due to declining service quality and customer dissatisfaction, the company is now rehiring human agents
  • CEO Sebastian Siemiatkowski acknowledged that overemphasis on cost-cutting led to poorer service
Photographer Jaimi Joy/Bloomberg 2025 Bloomberg Finance LPHere are five things in business tech news that happened this week in business tech news and how they affect your business. Did you mis [+7090 chars]

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