Upskilling AI software Arbolo hopes to capture Philippine BPO market

Image for article Upskilling AI software Arbolo hopes to capture Philippine BPO market
News Source : Rappler

News Summary

  • Arbolo is used to train workers and aims to help them with daily tasks
  • The software has call simulations and provides agents with feedback by processing data from every transaction
  • Arbolo currently has 200 BPO agents using it from 10 Latin America-based clients, including a large telecommunications company and an insurance provider
MANILA, Philippines While there are fears that artificial intelligence (AI) could disrupt the business process outsourcing (BPO) industry in the Philippines, AIpowered software Arbolo is hoping it c [+5281 chars]

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