Parloa raises $21M to add a little automation to contact centers
- To cut costs, in recent years, contact centers have embraced AI and automation; research from The Harris Poll indicates that 46% of customer interactions were already automated as of 2021.That’s good news for the vendors selling contact center automation software.
- Or Parloa’s integrations with third-party text-generating models, including OpenAI’s recently released GPT-4, could be connected with the aforementioned speech-to-text module to answer commonly-asked customer questions and complaints.Parloa connects various modules and services to help automate contact centers.
- In 2020, Kosub and Ostwald sold Future of Voice and recruited the employees that had been working on Parloa to help scale the software independently.Parloa offers a patchwork of apps and services that, when meshed together via low-code drag-and-drop dashboards, can power contact center automation flows.
- “The status quo in customer service is the same across Europe, Middle East, and Africa and the U.S.: not a good customer experience.
- It’s estimated that over $400 billion are spent annually to run customer contact centers around the world.
- Image Credits: ParloaTo put it in more concrete terms, a typical company might use Parloa’s tools to create a phone-answering bot that can automatically figure out what a customer’s calling about (e.g.
Its estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research fro [+5434 chars]