Southwest starts on reputation repair after cancellations

News Summary

  • Blumenthal said witnesses should include executives from Southwest and other airlines.“This problem (of flight disruptions) is hardly limited to Southwest, it’s hardly the first meltdown in airline travel, and it’s hardly unforeseeable,” Blumenthal said.
  • Richard Blumenthal, D-Conn., said Wednesday that he will re-introduce a “passenger bill of rights,” which failed to become law in the last Congress.“The Southwest debacle creates a moment when the forces in favor of this kind of consumer-protection measure could prevail,” he said in an interview.
  • It took the airline eight days to recover.Jordan said in a brief interview that Southwest is still studying what went wrong, and he doesn’t want to make changes in technology until that review is done.
  • DALLAS (AP) — With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.
  • Even if she eventually gets the money, it may not be enough for her to try Southwest again.“It would take a lot for the airline to prove to me that they can fix whatever technology they use to get flight crews and planes where they need to go.
  • “The reputational damage is only as relevant as what consumers can do about it,” said Michael Mazzeo, who teaches strategy at Northwestern University’s business school and has examined airline competition.
By DAVID KOENIG Associated PressDALLAS With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 1 [+7679 chars]